Store Policies

Effective Date: Sep 29,2024

At WENRY, located at 3619 North Encina Court, Visalia, CA 93291, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our store or use our website.

In the unlikely event that your order includes a defective item or if we mistakenly sent you the wrong item, we will provide a replacement at no cost to you. If you prefer not to receive a replacement, we will happily offer a refund for your return shipping cost as store credit if you choose to return the item. Be sure to include all original packaging and attach a brief note explaining the defect or mark the receipt if an incorrect item was sent.

Information We Collect

When you interact with us, we may collect the following types of information:

Personal Information: This includes your name, email address, phone number, mailing address, and payment information when you make a purchase or create an account.
Browsing Data: We may collect information about your activity on our website, such as IP address, browser type, and pages visited.

How We Use Your Information

We use your information for various purposes, including:

To process and fulfill your orders.
To communicate with you about your orders and provide customer support.
To send you promotional emails, newsletters, and updates if you have opted in to receive them.
To improve our products and services based on your feedback.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party companies that assist us in operating our business, such as payment processors, shipping partners, and marketing services.
Legal Compliance: We may disclose your information if required by law or to respond to valid legal requests.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate information.
Opt out of promotional communications at any time by following the unsubscribe instructions provided in our emails.